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TicketBench Product Support

There are a variety of sources for support at Elk River Systems. Our software has been on the market since 1997, and has gone through many revisions and upgrades. Our FAQs and User Guides contain a comprehensive list of questions our customers have asked over the years. If your answer cannot be found in either source, then write us an email.

FAQ (Frequently Asked Questions)

These questions and answers have been compiled over years of emails and calls from customers. There is a very good chance that you'll get an answer to your question here. A quick way to search the FAQ for your subject, is to go to the FAQ page and press the <ctrl><f> keys at the same time and a find dialog will open. Then just type the keyword that relates to your question to search though the FAQ subjects. FAQ

Product User Guide

Each software product comes with its own user guide that can be opened from the Help Menu > Help Topics, or by pressing the <F1> key. Each guide has a Table of Contents, Index, and Search capability to make it easy to find answers to your questions. These manuals are installed with the product, but you can also view them online. TicketBench Online Help

Email Support - support@elkriversystems.com

We provide email support at support@elkriversystems.com questions not covered in the User Guides or FAQ page.
Thank you for trying the FAQ and User Guides before calling.
The more information you provide in your email about your problem, the better we can help. Information to put in an email includes:
  • A description of what you were doing when the problem occurred.
  • Any software and/or operating system error messages and numbers.
  • System and software configuration data from our software.
    1. Select the 'Help Menu'.
    2. Select System Properties from the menu.
    3. A dialog window opens.
    4. Using your mouse, place the cursor at the beginning of the text and while holding down left mouse button, select all the text.
    5. With the text highlighted (selected) click the right mouse button and select 'Copy' from the popup menu.
  • If you suspect that the problem is related to a particular TicketBench project file, please attach the tkb (tkb is the file extension) file.

We provide phone support based on the product you purchased (as defined above), at (406)534-4160 for questions not covered in the User Guides or our FAQs. Thank you for trying the FAQs, User Guides, and emails before calling.

We try to make your experience with our products and services as easy and productive as possible. If you have questions or suggestions on how we can improve your overall experience with our company, please let us know at support@elkriversystems.com.

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